Technical Account Manager (TAM)

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Today, enterprises are spending heavily on a range of data products and stitching them together to get some semblance of a data fabric. These data products require significant integration and customization work, resulting in a final product that lacks flexibility and exposes multiple risk vectors.

We saw a need for a data platform that humanizes access to data, breaks data silos, and transforms companies as they step towards data democratization and gaining business insights in real-time...These are some of the reasons why we founded The Modern Data Company.

The Modern Data Company is looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM).

As TAM, you will work with clients to build strong relationships and ensure customer satisfaction by providing technical support before and after a sale.

  • Build strong relationships
  • Achieve technical goals
  • Overcome technical challenges
  • Act as a customer advocate for technical features and road map requests

Roles and Responsibilities

  • Assist customers’ technical requests and drive technical issues to resolution
  • Build strong customer relationships, especially with key customer stakeholders and sponsors
  • Always strive to provide exceptional customer experience
  • Manage customer expectation and lead them to customer satisfaction
  • Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
  • Keep track of key account metrics
  • Communicate the progress to both internal and external stakeholders
  • Take initiatives in identifying growth opportunities
  • Collaborate with our team to achieve sustainable growth

Requirements and Qualifications

  • Bachelor’s degree in Engineering
  • A proven track record of Technical Account Management or other relevant experience
  • Experience in managing multiple stakeholders and projects
  • A listener who is customer-oriented and attentive to their needs
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills
  • Experience and strong knowledge in Microsoft Office
  • Experience in using software for sales such as Salesforce

About The Modern Data Company

Founded in 2018, The Modern Data Company began with the realization that enterprise-wide data access has been siloed. Data engineers and database administrators have been the longstanding data gatekeepers who funneled data to analysts and data scientists. We aim to change that by freeing enterprises to make better data-driven decisions by democratizing access to data. When all employees, irrespective of their technical skills or background, can easily explore and analyze enterprise data, then both productivity and market expansion are realized at a faster pace.

Modern Data is proud to be an equal opportunity workplace.

Location

USA, Remote

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