Technical Account Manager (TAM)

Today, enterprises are spending heavily on a range of data products and stitching them together to get some semblance of a data fabric. These data products require significant integration and customization work, resulting in a final product that lacks flexibility and exposes multiple risk vectors.

We saw a need for a data platform that humanizes access to data, breaks data silos, and transforms companies as they step towards data democratization and gaining business insights in real-time...These are some of the reasons why we founded The Modern Data Company.

The Modern Data Company is looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM).

As TAM, you will work with clients to build strong relationships and ensure customer satisfaction by providing technical support before and after a sale.

• Build strong relationships
• Achieve technical goals
• Overcome technical challenges
• Act as a customer advocate for technical features and road map requests

Roles and Responsibilities

• Assist customers’ technical requests and drive technical issues to resolution
• Build strong customer relationships, especially with key customer stakeholders and sponsors
• Always strive to provide exceptional customer experience
• Manage customer expectation and lead them to customer satisfaction
• Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
• Keep track of key account metrics
• Communicate the progress to both internal and external stakeholders
• Take initiatives in identifying growth opportunities
• Collaborate with our team to achieve sustainable growth

Requirements and Qualifications

• Bachelor’s degree in Engineering
• A proven track record of Technical Account Management or other relevant experience
• Experience in managing multiple stakeholders and projects
• A listener who is customer-oriented and attentive to their needs
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Experience and strong knowledge in Microsoft Office
• Experience in using software for sales such as Salesforce